Working at our Maidenhead and Windsor Shopmobility sites, you will ensure our facilities are effectively manned and are opened up and securely locked at the end of the day.
What will you do?
- Ensure that the office and parking facility is manned at the appropriate times, opening up and securely locking the facility each day.
- Organise the booking in and out of equipment and ensure all are safely returned, undamaged, and in a timely manner.
- Allocate appropriate type of mobility equipment and give instruction on the operation and safety issues relating to the use of wheelchairs / scooters.
- Take accurate payments and give receipts for daily hire and memberships.
- Complete paperwork for each hire including new membership forms if required, daily log and payment summary form.
- Manage member car parking, permit issue and return, and parking coin validation.
- Maintain a pleasant and welcoming atmosphere at the facility.
- Inspect mobility equipment upon its return, clean if necessary and report any maintenance issues to the Operations Manager.
- Charge batteries for all vehicles at end of business on Fridays plus as necessary for heavily used scooters during the week.
- Deal with enquiries in person, via phone, email, etc.
- Encourage customer feedback and recommendation.
- Attend occasional outside events when required.
- Attend and participate in bi-monthly staff meetings in Windsor (transport will be arranged).
- Work with the Operations Manager, volunteers and scooter maintenance suppliers as necessary, in maintaining equipment.
- Liaise with other Shopmobility staff and Management, via phone, email, text, etc.
- Participate in promotion of Shopmobility
What’s in it for you?
- make a real difference to people’s lives
- increase your employability
- work with a range of different people, independently and in a team
- have a positive impact in your community
What do you need to have?
- Good IT skills
- Excellent communication
- Friendly and approachable attitude
